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When enter the guest room, we should make sure if the guest is in the room.
发布时间:
2024-06-10 14:54:09
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相关试题
1.
When enter the guest room, we should make sure if the guest is in the room. 选项: A:对 B:错
2.
After opening the door for the guest on his arrival, the bellman or the room attendant should precede the guest into the room.选项: A:对 B:错
3.
After opening the door, the floor attendant should( )the guest into the room.
4.
Always leave the guest room door open and blocked with your cart when working in a room.选项: A:对 B:错
5.
Your company has a Microsoft 365 subscription. You have been tasked with conYou want to make sure that authorized users are able to create guest users in the tenant. Which of the following actions should you take? Which setting should you modify? 选项: A: You should make sure that the Guests can invite setting is set to NO. B: You should make sure that the Guest users permissions are limited setting is set to Yes. C: You should make sure that the Members can invite setting is set to NO. D: You should make sure that the Admins and users in the guest inviter role can invite setting is set to Yes.
6.
When checking out the guest, there are several basic steps the receptionist should follow( ) 选项: A、 The receptionist should greet the guest. B、 Print bill to confirm consumption and payment method. C、 The receptionist should ask the guest’s accommodation experience. D、 Confirm items in safe deposit box and check room consumption with guest.
7.
Q: You come to make up room for a guest, but he tells you that he prefers it later because he is busy doing some paper work, what will you say? Q: If the guest comes to you and says he can’t open the door with the key to his room, what will you do? Q: When a guest wants to know how long it takes to get to the airport. What should you say? Q: What will the attendant say to help if a guest asks to have a stain on his clothes removed? Q: How do you respond to an unexpected request from the guest? Q:What will you say to help when the guest says the line to somewhere is always busy? Q: Tell the guest how to ask for Room Service by telephone.
8.
When the reception desk receives the notice that the VIP has arrived, ______ should immediately open the guest room and greet the guest at the front door. 选项: A、the P. attendant B、 the private butler C、 the room attendants D、 the head waiter
9.
If the guest is locked out of his room,room attendants should open the door for him at once
10.
What is “complimentary”?( )选项: A:The guest does not have to pay for the room. B:My name is Summer Zhou and my phone number is 18804551101. C:The guest will arrive in the hotel tomorrow.
11.
The guest doesn’t have to pay the room.( )选项: A:late check out B:complimentary C:skipper
12.
You are on the phone when the guest arrives at the Front Desk. What should you do for the guest?
13.
When the guest checked in the hotel, the change of the room status should be( ).选项: A:OC→VC; B:OD→VC; C:VC→OD; D:VC→OC
14.
What can be done if a guest request to make the room when he/she is out but nothing has been done when he/she comes back?选项: A:Send a room attendant to clean the room right away B:Offer a complimentary drink in the coffee shop C:Offer a dinner coupon D:Make an apology
15.
We should _______ electricity by turning off the lights when we leave the room. 选项: A: Save B: waste C: use D: Keep
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