二、客房服务部分情景应答及答题要点:
When the guest wants to book a standard room in your hotel, but you don’t know whether you have a room or not, what should you say as a reservation assistant?
When the guest wants to book a standard room in your hotel, but you don’t know whether you have a room or not, what should you say as a reservation assistant?
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You should not only know what you are about to say, but also know how to say it
C:It's unnecessary for you to know your subject better than your audience.
D:Keep the first few sentences in your mind so that it is easy for you to find words at the beginning of the speech.
">10.As to the point "Have something to say", which of the following is NOT true according to the text? 选项: A:You should make preparations or have previous knowledge about what you are going to say
B:You should not only know what you are about to say, but also know how to say it
C:It's unnecessary for you to know your subject better than your audience.
D:Keep the first few sentences in your mind so that it is easy for you to find words at the beginning of the speech.