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when the guest comes to hotel, what should he/she recieved?
发布时间:
2024-06-14 17:26:25
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相关试题
1.
What can be done if a guest request to make the room when he/she is out but nothing has been done when he/she comes back?选项: A:Send a room attendant to clean the room right away B:Offer a complimentary drink in the coffee shop C:Offer a dinner coupon D:Make an apology
2.
What should the reservation clerk says first when he/she answers the phone?选项: A:Reservations, may I help you? B:Welcome to our hotel. C:please come to our hotel D:Please enjoy your stay.
3.
Q: You come to make up room for a guest, but he tells you that he prefers it later because he is busy doing some paper work, what will you say? Q: If the guest comes to you and says he can’t open the door with the key to his room, what will you do? Q: When a guest wants to know how long it takes to get to the airport. What should you say? Q: What will the attendant say to help if a guest asks to have a stain on his clothes removed? Q: How do you respond to an unexpected request from the guest? Q:What will you say to help when the guest says the line to somewhere is always busy? Q: Tell the guest how to ask for Room Service by telephone.
4.
When a station officer is guiding passengers to pass the ticket gates,what should he or she do?选项: A:If a very old lady comes, he or she should advise her to stay close to his family or help her pass the gate and go down the platform.; B:If a passenger is eating and passing the gate at the same time, he or she should come up to stop the passenger and explain to him that no eating and drinking allowed in the subway.; C:If a passenger in wheelchairs comes, he or she should advise him to take the lift for his safety.; D:If a lot of passengers gather at the ticket gate, he or she should guide the passengers to form lines and touch in one by one.
5.
What should a person do if lightning occurs when he or she is on a river?
6.
Q: When the guest wants to book a suite in your hotel, but you don’t know whether you have a room or not, what should you say as a reservation assistant?
7.
Q: When the guest wants to book a suite in your hotel, but you don’t know whether you have a room or not, what should you say as a reservation assistant?
8.
When we facing guest , the hotel staff should be polite. ( ) 选项: A:正确 B:错误
9.
What should do when check in the hotel with a reservation?
10.
You are on the phone when the guest arrives at the Front Desk. What should you do for the guest?
11.
What can you refer to when choosing a hotel room?选项: A:pictures of rooms; B: guest comments; C: comprehensive scores; D:pictures of hotel facilities
12.
When the guests check out, the hotel employee should remind the guest to return the room key.( )选项: A:对 B:错
13.
What should you tell the guest if he asks about the laundry time?
14.
What should you do to check in the hotel when you have a reservation?
15.
What should you confirm when you are meeting your guest at the airport?
16.
I have no idea ______. 选项: A、that she has come B、what she has come C、that she comes D、when will she come
17.
As a staff, you should ask the guest to describe the item he/she lost.选项: A:正确; B:错误
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