2、C=caller         R=receptionist

C: Hello, ____may I speak to____ Mr. Adams please?

R: May I have your name please?

C: Anna Beare. That’s B-E-A-R-
E:

R: Thank you. And where are you calling from?

C: Sun Soaked Vineyards.

R: OK, Ms. Beare. Please ____hold the line___ ... I’m sorry Mr. Adams is not in his office at the moment. Would you like to _____leave a message_______?

C: Certainly. Could you tell Mr. Adams that our shipment will be postponed and that the 200 cases should arrive next Monday?

R: Shipment delayed … arriving next Monday.

C: Yes, and could you ask him to _____call me back_______ when the shipment arrives?

R: Certainly. Could you give me your number please?                 

C: Yes, it’s 503-589-9087.

R: That’s 503-589-9087.

C: Yes, that’s right. ______Thanks for your help______. Goodbye.

R: Goodbye.