Small talk is an easy way to get to know someone,creat a positive first ________ and gain self _______.

If you want to make a person feel comfortable, the best thing to do is to have an “open ______” and to direct your body toward that person without being too_______.

If you don’t know the person in small talk, introduce yourself first so you feel more confident and in control of the _______.

In small talk, you can begin with statement or question about the immediate _________,situation, weather, how the person arrived at your location.

Don’t ask anything too _______ in small talk, like asking about the person’s health, religion, or_________ views.