以下话术可以作为客户好评回复的是（）。选项： A:We are so sorry to check that you leave

1.Improve the letter on rejecting supplier’s quotationDear Mr. Walton, We are terribly sorry that we cannot accept your quotation dated 19 February for computers, because your prices are too higher. Actually we can get the same products elsewhere. We hope that you might understand why we have to refuse your offer. If you have any further questions, please don’t hesitate to write us. Yours sincerely,

2.Write a counter-counter-offer to reject the following letter.Dear Mark,Thank you so much for your offer. After thorough study, we found your price is too high. We know your goods are in high quality, compared with the counterparts in Europe. However, your price is higher than your competitors by 5%-10%. Therefore, we do hope you can kindly reduce the price by approximately 5%, say USD 7.40/carton box. I think this concession should be acceptable to you. Your early reply would be appreciated. Yours sincerely, TracyWRITING TASK TWOImprove the following letter.Dear Miss Chen,We regret to say that it is impossible for us to accept your counter-offer. According to our market investigation, the present prices of the personal computers that you want are much higher than you think. We would like to cut 5% off on the basis of our first discount. This is the only thing we can do at present and no talk for any further reduction on our side. The quality of our products will give you every satisfaction. We are sure that you can hardly get this model of computers at a lower price from other firms. And we are also pleased to inform you: we have decided to present computer desks for promotion.We believe you won’t be so foolish as to miss this golden opportunity. Our stock may be exhausted in the near future.Your early reply will be appreciating! Yours faithfully,

3.翻译下列语句。(1) We should be obliged if you would let us have some names and addresses of likely importers of good standing from your customers, together with brief credit reports on them. (2) Would you please let us have the particulars of your products? (3) It is our long-term wish to establish business relations with you. (4) If you are interested in setting up trade relations with us in this line, let us know your specific requirements/demands. (5) We would like to know what you can offer in this line as well as your term of sales. (6) We are pleased to send you here with our Performa Invoice No.12in triplicate as requested. (7) The above inquiry was forwarded to you on January the fifteenth, but we have not received your quotation yet. Your early offer will be highly appreciated. (8) As requested, we are sending you our quotation sheet in triplicate and wish you to place your order with us as soon as possible. (9) Your order is receiving our immediate attention and you can depend on us to effect delivery well within your time limit. (10)Owing to your delay in delivery, we are no longer in the position to accept your goods. We hereby cancel our order.

4.[音频]Welcome to Courtyard Hotel. It is our pleasure to welcome you as our guest and to wish you a 1 ________ stay here. It is very important to us that your stay should be as 2 __________ and as enjoyable as possible. We take great 3 ______ in providing our guests with the highest levels of professional 4 _______ and hospitality. And it is our goal to 5 _______ your expectations. A comfortable stay is always a more productive one. So if there is anything we can do to make your next trip more pleasurable, 6 _______ to tell us about it. To share your feedback, 7 ______ to reach the front desk or 8 _______ the comment card in your room and give it to a 9 ________ of our staff. Thank you for your 10 ________ our hotel.

5.Welcome to Courtyard Hotel. It is our pleasure to welcome you as our guest and to wish you a 1 ________ stay here. It is very important to us that your stay should be as 2 __________ and as enjoyable as possible. We take great 3 ______ in providing our guests with the highest levels of professional 4 _______ and hospitality. And it is our goal to 5 _______ your expectations.

A comfortable stay is always a more productive one. So if there is anything we can do to make your next trip more pleasurable, 6 _______ to tell us about it. To share your feedback, 7 ______ to reach the front desk or 8 _______ the comment card in your room and give it to a 9 ________ of our staff. Thank you for your 10 ________ our hotel.

6.Welcome to Courtyard Hotel. It is our pleasure to welcome you as our guest and to wish you a 1 ________ stay here. It is very important to us that your stay should be as 2 __________ and as enjoyable as possible. We take great 3 ______ in providing our guests with the highest levels of professional 4 _______ and hospitality. And it is our goal to 5 _______ your expectations. A comfortable stay is always a more productive one. So if there is anything we can do to make your next trip more pleasurable, 6 _______ to tell us about it. To share your feedback, 7 ______ to reach the front desk or 8 _______ the comment card in your room and give it to a 9 ________ of our staff. Thank you for your 10 ________ our hotel.

7.We would suggest that you make some allowance, say 10%, on your quoted prices so as to enable us to introduce your products to our customers. If you cannot do so, then we shall have no alternative but to leave the business as it is.

8.Since we _____ your business, we would like to offer you a 10% discount off for your next order with us.选项： A:value ; B:emphasize ; C:like ; D:save

9. 翻译：We thank you for your offer, but we are buying at lower prices. Are these the best prices you can offer?

10.Please keep us posted of the developments in your market _______we can adjust our quotation to the sent you indicate. 选项： A:so long as B:so that C:such that D:as long as

11.Please keep us posted of development in your market ______ we can adjust our quotations to the extent you indicate. 选项： A、so that B、such that C、as long as D、so long as

12. Please keep us posted of the developments in your market, _____we can adjust our quotations to the extent you indicate. 选项： A: so that B: such that C: as long as D: so long as

13.We value your business very much and we would like to offer you a 10% _____ for your next order with us.选项： A:lower ; B:cheaper than ; C:discount off ; D: less

14.Please feel free to tell us you think about our program so that we can benefit from your views and experience.A.whatB.whyC.whenD.where

15.Thank you for choosing our restaurant during your visit to London. Services to guests of the restaurant are a large part of our tasks, and we are grateful for the opportunity to serve you. We would like to invite your comments on our performance and to learn from your experiences. Please take a few moments to complete our customer response form so that we may serve you better in the future.

16.Which of the following is most acceptable for business writing?选项： A:It is imperative that we ascertain whether you qualify for benefits.; B:Our company stipulates that you must submit your hours so that we can compensate you properly.; C:Please check with your supervisor for information about salary increases.; D:Your remuneration will perpetuate for three weeks after your termination.

17.If you can make us a firm offer at a _____ price, we will place an order with your corporation.